General conditions

Terms of Use


These Terms of Use govern the rules for access to and use of the website www.sunterra.eu, owned by “Sunterra RE” OOD.

By accessing this website, you accept these Terms of Use. If you do not agree with them, please do not use the website.

1. Website Owner Details
The website www.sunterra.eu is administered by:
“Sunterra RE” OOD
UIC: 207080079
Address: 5 Dunav Blvd., Plovdiv, Bulgaria
Phone: +359 32 202 400
Email: [email protected]
Website: www.sunterra.eu

2. Scope of the Terms of Use
These Terms of Use govern access to the website, the use of the published content, the rights and obligations of users, as well as the limitation of liability of “Sunterra RE” OOD in relation to the use of the website.The website has an informational and corporate purpose and presents the activities, projects, news, initiatives and contact information of Sunterra RE.

3. Use of the Website
Users may freely browse the publicly available content on the website.

When using the website, users undertake:

  • to use the website in good faith and in accordance with the law;
  • not to violate the rights and legitimate interests of “Sunterra RE” OOD or third parties;
  • not to take any actions that may disrupt the normal functioning, security or accessibility of the website;
  • not to use the website to send false, misleading, offensive, unlawful or harmful information;
  • not to attempt to gain unauthorized access to systems, servers, databases or other technical infrastructure related to the website.

“Sunterra RE” OOD reserves the right to restrict access to the website or to certain website functionalities in the event of suspected abuse, violation of these Terms of Use or an attempt at unauthorized access.

4. Informational Nature of the Content
The information published on the website is of a general informational nature. It does not constitute individual consultation, a commercial offer, investment advice, legal advice, financial advice or a guarantee of future results, unless expressly stated otherwise in a written document issued by “Sunterra RE” OOD. “Sunterra RE” OOD makes reasonable efforts to ensure that the published information is current, accurate and correct, but does not guarantee that the content of the website is always complete, exhaustive or free from technical errors. The company reserves the right to change, update, supplement or remove information from the website at any time without prior notice.

5. Intellectual Property
All texts, images, graphics, logos, trade names, visual elements, videos, presentations, files, documents and other content published on the website are subject to copyright, trademark rights or other intellectual property rights. The content of the website is owned by “Sunterra RE” OOD or is used with the permission of the respective rights holders, unless otherwise stated. Copying, reproduction, distribution, publication, modification, translation, adaptation, commercial use or any other use of the website content is not permitted without the prior written consent of “Sunterra RE” OOD. The use of parts of the content for personal, informational or non-commercial purposes is permitted, provided that the source is indicated and the rights of “Sunterra RE” OOD or third parties are not violated.

6. Logos, Trademarks and Company Names
The name Sunterra RE, the company logo, corporate identity and all related designations are protected and may not be used without the prior written consent of “Sunterra RE” OOD. Any unauthorized use of trademarks, logos, corporate identity or other distinctive signs may result in liability under the applicable legislation.

7. Links to External Websites
The website may contain links to external websites, platforms or resources that are not managed by “Sunterra RE” OOD. These links are provided solely for convenience and information. “Sunterra RE” OOD is not responsible for the content, accuracy, security, privacy policies or practices of external websites and services.

Access to external websites is carried out at the user’s own risk.

8. Contact Forms and Submission of Information
When using a contact form on the website, you undertake to provide true, accurate and up-to-date information. The submission of content that is unlawful, offensive, misleading, discriminatory, infringes the rights of third parties, contains viruses, malicious code or other harmful software is not permitted. “Sunterra RE” OOD reserves the right not to respond to inquiries that contain incomplete, false, unclear, offensive, abusive or irrelevant information.

9. Limitation of Liability
“Sunterra RE” OOD shall not be liable for:

  • temporary unavailability of the website due to technical maintenance, updates, failures, actions of third parties or force majeure circumstances;
  • technical problems, data loss, interruptions or errors occurring outside the company’s control;
  • damages resulting from unlawful use of the website by users or third parties;
  • content, services or policies of external websites to which the website contains links;
  • decisions made by users based on information published on the website without additional professional consultation or official confirmation from the company.

The company does not guarantee that the website will be available continuously, without errors or without risk of technical problems.

10. Personal Data Protection
The processing of personal data through the website is carried out in accordance with the Privacy Policy of “Sunterra RE” OOD, published on www.sunterra.eu. Users should review the Privacy Policy, which contains information about the categories of personal data, the purposes of processing, the legal bases, retention periods, the rights of data subjects and the manner in which these rights may be exercised.

11. Cookies
The website may use cookies and similar technologies to ensure normal functioning, improve security, analyze traffic and enhance the user experience. More information about the cookies used, their purposes and the way they can be managed may be provided in the Cookies Policy or in the relevant consent management tool, if such a tool has been implemented on the website.

12. Security
“Sunterra RE” OOD makes reasonable technical and organizational efforts to maintain the security of the website and protect it against unauthorized access, abuse and technical risks. Nevertheless, users should be aware that the use of the internet and electronic communication is always associated with certain risks that cannot be completely eliminated.

13. Changes to the Website
“Sunterra RE” OOD has the right to change the structure, design, content, functionalities and access to individual parts of the website at any time. The company may temporarily or permanently suspend the operation of the website or separate sections of it without prior notice where this is necessary for technical, organizational, legal or business reasons.

14. Changes to the Terms of Use
“Sunterra RE” OOD reserves the right to amend and update these Terms of Use at any time. The current version of the Terms of Use shall be published on the website www.sunterra.eu. The changes shall enter into force from the moment of their publication, unless expressly stated otherwise.

We recommend that users periodically review these Terms of Use.

15. Applicable Law
These Terms of Use are governed by the laws of the Republic of Bulgaria. Any disputes arising in connection with the use of the website or the interpretation and application of these Terms of Use shall be resolved by mutual agreement, and if no agreement can be reached — by the competent Bulgarian court.

16. Contacts
For questions related to these Terms of Use or the use of the website, you may contact us at:

“Sunterra RE” OOD
Address: 5 Dunav Blvd., Plovdiv, Bulgaria
Phone: +359 32 202 400
Email: [email protected]
Website: www.sunterra.eu

Date of last update: 06 July 2026